SUPPORT
How can we help?
Find quick answers or contact Seguro Tech LLC about Falling Words.
Email support@segurotechs.com →COMMON QUESTIONS
Answers for players
Where is my progress saved?
Your profile, level progress, scores, settings, lives, credits, and inventory are stored only on your device. Version 1 does not use an online account or cloud save.
How do lives refill?
You can hold up to five lives. After losing a life, one free life returns every 30 minutes until the meter is full. You can also spend earned credits to refill sooner.
Can I buy credits with real money?
No. Version 1 does not include real-money purchases. Credits are earned through gameplay and rewards inside the app.
Why is an animal using a general success sound?
Falling Words uses a recorded call only when there is a reliable match for that animal. Other animals use a neutral success sound instead of an inaccurate call.
How do I reset the game?
Deleting Falling Words removes its local data. Reinstalling starts a new local game. This cannot be undone, so only delete the app if you want to remove all progress.
Still need help?
Email support@segurotechs.com with a description of what happened, your iPhone model, and iOS version. Please do not include sensitive personal information.
Privacy requests can be sent to privacy@segurotechs.com.